Privacy Policy

Lumeden Health
Effective date: October 6, 2026

This Privacy Policy explains what personal information Lumeden Health ("Lumeden Health", "we", "us") collects through lumedenhealth.com and our patient portal, how we use it, and who we share it with. Health information you give us as a patient is also protected under federal health privacy law (HIPAA), and we handle it as that law requires.

Information we collect

Contact and account details: your name, email address, mobile phone number, date of birth, sex, mailing address, and your account sign-in details.
Health information you provide: your answers to intake and follow-up questions, such as height, weight, goals, medical history, medications, allergies, and anything you choose to tell your care team.
Consents and agreements: the consents you sign, with the version, your typed name, and the date and time.
Care and service records: your requests, appointments, messages with our team, and the status of your care, prescriptions, and shipments.
Text message information: your mobile number, your consent to receive text messages, and your opt-in and opt-out history.
Website information: basic technical information such as pages visited and the link or campaign that brought you to our site, collected through our own first-party cookie. We do not use outside advertising or tracking scripts.

How we use your information

To create and manage your account and verify your identity.
To review your information and provide telehealth consultations and care.
To schedule appointments and send you reminders.
To process refill requests, coordinate prescriptions and shipments, and follow up on your care.
To contact you by email, phone, or text message about your account, appointments, and care.
To meet our legal, safety, and record-keeping obligations.
To improve our website and services using information that does not identify you.

We do not sell your personal information.

Who we share your information with

We share personal information only as needed to provide your care and run our services:

Licensed medical professionals who review your information and provide your care.
Pharmacies that fill prescriptions your provider has approved, and shipping carriers that deliver them.
Service providers that host our systems and send our emails and text messages on our behalf, under contracts that require them to protect your information. Where they handle health information, they sign business associate agreements as HIPAA requires.
Authorities, when the law requires it or to protect the safety of you or others.

Text messages (SMS)

If you agree to receive text messages from Lumeden Health, we use your mobile number only to send you messages about your account, appointments, and care. SMS consent is not shared with third parties or affiliates. We do not share, sell, or rent your mobile number or your text message opt-in to any third party or affiliate for their marketing purposes.

You can stop text messages at any time by replying STOP. Reply HELP for help. Message frequency varies. Message and data rates may apply. See our SMS Terms of Service at https://lumedenhealth.com/sms-terms/.

How we protect your information

Your information is encrypted in storage and in transit, access is limited to the people who need it for your care, and access is recorded.

Your choices

You can review the consents you have signed and update your contact details from your account.
You can withdraw your consent to email, phone, or text contact by writing to client-services@lumedenhealth.com. Withdrawing contact consent may limit our ability to provide care.
You can ask about or request access to your health records by contacting us.

Contact us

Lumeden Health
Email: client-services@lumedenhealth.com
Phone: (813) 725-3423

Changes to this policy

We may update this policy. When we do, we change the effective date above and post the new version on this page.